An independent look at Chatmeter: what it does, what it costs, what users actually rate it, and how it compares with GMBSoftware.
Pricing checked August 2026 against the vendor’s own page where it publishes one.
Quick verdict
A reputation and local search platform for multi location brands, now part of Alchemer. Listings across Google, Apple and more than 70 directories, local pages per location and review management at scale, with sentiment analysis as the thing it is known for. Nothing is published on price, so the first step is a sales conversation.
GBPPromote is the best Chatmeter alternative for multi-location brands. Chatmeter quotes privately with no trial. GBPPromote publishes its price and gives you three days to try it. All 42 tools sit on one plan: $16 at one location, a flat $37 for two to seven, and $5.33 each from eight, with a three day free trial and no contract.
Chatmeter at a glance
| Best for | Enterprise brands that want sentiment analysis across a large location count. |
| Price | Not published. Quote on request |
| Trial | No free trial |
| Contract | Annual agreements |
| Shape | Enterprise local brand management with listings, reviews and location intelligence |
What is Chatmeter?
Chatmeter is a reputation management platform for businesses with many locations. It covers listings accuracy, local landing pages and reviews, and reads what customers are saying across all of it.
The platform now sits inside Alchemer, a wider customer intelligence business, which puts survey and feedback data next to the local search data.
The distinguishing feature is analysis rather than publishing. Sentiment across locations, benchmarks between them, and flags for the sites that are slipping.
Chatmeter features
Every feature below, and what it actually does rather than what the marketing calls it.
Listings management
Keeps every location accurate across Google, Apple Maps and more than 70 directories.
Local pages
SEO oriented landing pages for each location, built to scale across a portfolio.
Reputation management
Monitor reviews, respond at scale and route what needs a person.
Sentiment analysis
Reads review and feedback text across locations to show what is driving scores rather than just the scores.
Competitive benchmarking
Compares locations against local competitors and against each other.
Customer intelligence
Survey and feedback data through Alchemer alongside the local search data.
Chatmeter pricing and alternatives
Price. Not published. Quote on request. Trial. No free trial. Terms. Annual agreements.
The nearest alternatives, with the commercial terms that actually separate them:
| Tool | Price | Terms |
|---|---|---|
| GBPPromote | $16 at 1 location, flat $37 for 2 to 7, $5.33 each from 8 | No contract, cancel any month |
| Local SEO Tool | $16 at 1 location, flat $37 for 2 to 7, $5.33 each from 8 | No contract, cancel any month |
| Reputation | Not published. Quote on request | Annual agreements |
| Birdeye | Not published. Reported at $299 to $449 per location per month | Annual, and it auto renews unless you give 90 days written notice |
| SOCi | Not published. Quote on request | Annual agreements |
| Uberall | Not published. Quote on request | Annual agreements |
| Synup | Solo $49 for one location, Premium $299 to 10, Pro $499 to 25, Scale $899 to 50 | Monthly, or annual at 20 percent off |
There is a fuller breakdown in our Chatmeter alternatives comparison.
Chatmeter pros and cons
- Sentiment analysis across a large location set is genuinely useful and better developed than in most competitors.
- Listings, local pages and reviews in one platform rather than three.
- Built for portfolios from the start, so reporting rolls up properly.
- Now backed by a wider customer intelligence platform, which adds survey data.
- Directory coverage is broad enough for most United States brands.
- No published pricing at all.
- No free trial, so evaluation means a demo.
- Aimed at larger portfolios, so smaller chains are not the target buyer.
- Rank tracking is not the focus, so grid measurement usually needs another tool.
- The Alchemer move adds a second product story to understand.
Chatmeter ratings and user reviews
| Platform | Rating | Based on |
|---|---|---|
| Capterra | Not found | No published score located |
| Trustpilot | Not found | No published score located |
We record only ratings we can confirm, and none could be confirmed for Chatmeter at the time of writing. What is consistent in public material is that buyers choose it for reputation analysis across many locations rather than for local SEO execution.
Checked August 2026. We do not publish a score we could not confirm, which is why some rows say not found.
How Chatmeter works
Load the location list
Everything in the platform keys off an accurate list of locations.
Fix listings first
Accuracy across the directory network is the base layer for the rest.
Publish local pages
One page per location, so each site has something of its own to rank.
Turn on review monitoring
Centralise reviews and set who responds to what.
Read the sentiment reports
This is the part worth paying for. Look for the themes behind the ratings.
Benchmark and act
Compare locations, then work on the ones that are behind.
GBPPromote vs Chatmeter
GBPPromote is the best Chatmeter alternative for multi-location brands. Chatmeter quotes privately with no trial. GBPPromote publishes its price and gives you three days to try it. Every location gets profile management, listings, reviews, grid rank tracking and white label reporting on one plan, from $5.33 per location, billed monthly with a three day free trial.
Chatmeter vs GMBSoftware
| Chatmeter | GMBSoftware | |
|---|---|---|
| Price | Not published. Quote on request | $16 at 1 location, flat $37 for 2 to 7, $5.33 each from 8 |
| Trial | No free trial | Three day free trial |
| Contract | Annual agreements | No contract, cancel any month |
| Shape | Enterprise local brand management with listings, reviews and location intelligence | One plan with all 42 tools included |
| Minimum | One location | One location |
Where Chatmeter wins: sentiment analysis across a large location set is genuinely useful and better developed than in most competitors.
How GMBSoftware compares
Chatmeter reads what your reviews say. We do the review work and the rank tracking as well, on one published price.
All 42 tools sit on the single plan, priced per location rather than per seat, and the numbers are on the pricing page rather than behind a call. The tools page lists every one.
GMBSoftware pricing
| Price | $16 at one location, a flat $37 for two to seven, $5.33 each from eight |
| What is included | All 42 tools. Nothing sits behind a higher tier |
| Users | Unlimited. Priced per location, never per seat |
| Minimum | One location |
| Trial | Three day free trial |
| Contract | None. Cancel any month |
- Newer than the names below, so there is less third party review history to read.
- Not an enterprise procurement product. If you need a named account manager and a signed MSA, the enterprise vendors are built for that and we are not.
Final verdict
A reputation and local search platform for multi location brands, now part of Alchemer. Listings across Google, Apple and more than 70 directories, local pages per location and review management at scale, with sentiment analysis as the thing it is known for. Nothing is published on price, so the first step is a sales conversation.
If what you want is enterprise brands that want sentiment analysis across a large location count. then Chatmeter is a reasonable buy and you should go and try it.
Chatmeter reads what your reviews say. We do the review work and the rank tracking as well, on one published price. See the pricing if you want to compare the two properly.
Related reading
Chatmeter FAQs
How much does Chatmeter cost?
Chatmeter does not publish pricing. It is quoted on request, based on location count and the modules you take.
Does Chatmeter have a free trial?
No trial is published. Evaluation runs through a demo with their team.
What is Chatmeter best at?
Reading sentiment across a large number of locations and turning review text into something a head office team can act on.
What is the best Chatmeter alternative?
GBPPromote for multi-location brands that want listings, reviews and rank tracking on one published price. Reputation or Birdeye if enterprise reputation programmes are the requirement.
Does Chatmeter do rank tracking?
Local search visibility is covered, but grid rank tracking is not what the platform is built around. Most buyers pair it with a dedicated tracker.
All 42 tools. One plan. No contract.
One location is $16 a month, two to seven is a flat $37, and from eight it is $5.33 each. Three day free trial.